To optimize our efficiency and reduce client waiting times, we prefer to operate primarily by appointments. Our veterinarians and technicians rotate between scheduled surgical procedures and exams. Emergency cases receive top priority, thus making occasional appointment delays inevitable. Please understand we do our best to see each patient on time.
Drop Off Appointments:
A “ drop-off” appointment means you can bring your pet at the time that works best for you and leave him/her with us for several hours. Usually, we will ask you to drop off as early in the day as you can so our doctors can examine the patient in between appointments or at other designated times. The veterinarian will then give the client a call to go over any test results as well as the diagnosis and provide discharge instructions.
Drop-off appointments may be requested by the pet owner to maximize his/her time or suggested by the staff if all appointments are filled for the day and the pet owner is wanting his animal evaluated or treated the same day.
Patient Arrival Policy:
For the safety of all pets, staff and pet owners, we ask that all animals be properly restrained upon entering the hospital. Dogs and cats must be on a leash or in a carrier while in the waiting room and in the exam room, unless otherwise instructed by staff. It is not uncommon for pets to be uncomfortable in a new setting or around unfamiliar animals, so we want to make this a positive experience for them, while keeping everyone safe. If the pet owner has difficulty managing his/her pet or needs assistance loading or unloading, please do not hesitate to ask our West Villa staff for assistance.
We require full payment at time of service. We accept cash, personal checks (established clients only), Visa, Mastercard, Discover and Care Credit.